~ Conducted user research with 50+ customers to understand their pain-points and delight points, leading to a 20% increase in user satisfaction for the company's online platform.
~ Analysed user research both quantitative and qualitative to understand customer preferences and behaviours.
~ Delivered clear reports to stakeholders on research findings and discussing next steps.
~ Collaborated among stakeholders to align product features that simplify the user journey and align with business goals.
~ Created wireframes to redesign the company's websites, using brand design systems to maintain consistent visual identity and improve customer usability.
~ Collaborated with the design team to create and optimise mobile and web pages for an intuitive and visually appealing user experience.
Intertel Limited
User Experience / Interface Designer
2023 – 2024
Role i played at Intertel
~ Developed research topics and crafted survey and interview questions to gather user insights.
~ Conducted user interviews and surveys, analysing data to uncover key trends and opportunities.
~ Designed aesthetically pleasing high-fidelity screens and prototypes based on research findings.
~ Improved stakeholder engagement and translated insights into intuitive design.
~ Presented research outcomes and design concepts to stakeholders, advocating for data-driven design decisions.
~ Collaborated with cross-functional teams to plan and design research sessions, including selecting research methods and recruiting participants to achieve better user experience.
